Introduction & Scope of Privacy Policy
Pamanslot ("we", "the Platform") is fully committed to protecting the privacy and data security of every user on our platform. This Privacy Policy explains in detail how we handle your personal information when you register, use, and interact with the Pamanslot platform at pamanslot.im.
This document is drawn up in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. By using the Pamanslot platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This policy applies to all registered members, website visitors, mobile app users (where applicable), and any individual who interacts with the Pamanslot platform through any communication channel, including email and customer support live chat.
Personal Data We Collect
Pamanslot collects several categories of personal data depending on how you interact with the platform. Below is a full breakdown of the data collected and its purpose:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth, gender, photograph (for KYC) | Registration form, KYC process |
| Contact Data | Phone number, email address, mailing address | Registration form, account settings |
| Financial Data | Bank account number, deposit & withdrawal transaction records, betting records | Payment processing (DuitNow, TNG, GrabPay, FPX, etc.) |
| Technical Data | IP address, device type, web browser, operating system, session logs | Automatically collected during platform use |
| Behavioural Data | Game history, game preferences, betting patterns, session duration | Platform activity monitoring (for security & responsible gaming) |
| Communication Data | Live chat conversation records, support emails, feedback | Interactions with the customer support team |
Sensitive Data: Pamanslot does not collect sensitive data such as medical information, religious beliefs, political views or biometric data unless specifically required for identity verification purposes permitted by law.
How We Use Your Personal Data
Personal data collected by Pamanslot is used solely for the following purposes, on the basis of a valid legal ground:
- Account management and identity verification: Ensuring every account is legitimate, belongs to an eligible individual, and is free from fraud.
- Processing financial transactions: Handling deposits via DuitNow, Touch 'n Go eWallet, GrabPay, FPX (Maybank2u, CIMB Clicks), Boost and ShopeePay, as well as processing fund withdrawals.
- Provision of betting and gaming services: Gives you access to all Pamanslot products, including slots, live casino, baccarat, Sports Betting on the EPL, Malaysia Super League, badminton, and e-sports.
- Customer support: To provide accurate and relevant assistance when you contact our support team.
- Responsible gaming: Monitoring betting patterns to identify players who may need additional support or protection.
- Fraud prevention and anti-money laundering (AML): To comply with our legal obligations under Malaysian law.
- Platform improvements: To analyse usage patterns (without identifying individuals) in order to improve the overall user experience.
- Marketing communications: To send promotions, bonus offers and the latest updates — only where you have given consent to receive such communications.
Pamanslot will not use your personal data for any other purpose without first obtaining your additional consent.
Data Sharing With Third Parties
Pamanslot does not sell or rent your personal data to any third party. However, under certain limited circumstances, we may need to share data with the following parties:
- Payment service providers: DuitNow, Touch 'n Go eWallet, GrabPay, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay require minimum transaction details to process your payments. All of these providers are bound by strict data protection agreements.
- Game software providers: Slot and live casino game providers may receive session data required to ensure games run correctly. This does not include sensitive financial information or personally identifying details.
- Legal authorities: Where required by Malaysian law, court order, or a legitimate investigation by a law enforcement agency, pamanslot may be required to disclose certain information.
- Audit and compliance services: Independent auditors who verify game integrity and financial compliance may access aggregated data that cannot identify any specific individual.
Data Security & Protection Measures
Pamanslot continually invests in cybersecurity infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:
- Encryption in Transit: All data transmitted between your device and Pamanslot's servers is encrypted using TLS 1.3 protocol with a 256-bit SSL certificate.
- Data-at-Rest Encryption: Data stored in our databases is encrypted using AES-256 — the same standard used by leading financial institutions worldwide.
- Layered Access Control: Only authorised personnel who require access for specific tasks may access user data. All access is logged and regularly audited.
- 24/7 Threat Monitoring: Intrusion detection systems (IDS) and intrusion prevention systems (IPS) operate around the clock to detect and block cybersecurity threats.
- Regular Penetration Testing: pamanslot conducts independent security penetration testing by third-party cybersecurity firms at least twice a year.
- Data Backup: Data backups are performed regularly to a secure, offsite location to ensure service continuity.
Incident Response Procedure: In the event of a security incident affecting your personal data, pamanslot is committed to notifying you within 72 hours of detection, in line with international best practices.
Data Retention Period
Pamanslot retains your personal data only for as long as necessary to fulfil the original purpose of collection, or for the period prescribed under Malaysian law. The following are general retention period guidelines:
- Identity and active account data: For the duration of your active account plus 7 years after account closure (audit and financial regulatory requirements).
- Financial transaction records: Minimum 7 years, as required by Malaysian accounting regulations and PDPA.
- Support communication logs: 2 years from the date of communication for reference and complaint resolution purposes.
- Technical data and activity logs: 1 year, after which it is securely disposed of.
- Marketing data (with consent): Until you withdraw your consent or request erasure.
- KYC data (identity verification): For the duration of the active account and a minimum of 5 years after closure.
Once the retention period has lapsed, your personal data will be securely disposed of using methods that ensure the information cannot be recovered or reused.
Your Rights as a User
As a registered pamanslot player, you have the following rights regarding your personal data, which may be exercised by contacting our data protection team:
Right of Access
Request a copy of all personal data we hold about you in a readily readable format.
Right to Rectification
Request correction of inaccurate or incomplete data at no charge.
Right to Erasure
Request the deletion of your personal data, subject to legal record-keeping obligations.
Right to Restriction
Request a restriction on the processing of your data under certain circumstances recognised by law.
Right to Portability
Receive your data in a structured, machine-readable format that can be used by other platforms (data portability).
Right to Object
Object to the processing of your data for direct marketing purposes — your consent may be withdrawn at any time.
To exercise any of the above rights, please contact the Pamanslot data protection team by email at privacy@pamanslot.im. We are committed to responding to all requests within 14 business days.
Cookies Policy
Pamanslot uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and deliver personalised features. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or your overall experience on the Pamanslot platform.
Child & Minor Player Protection
The Pamanslot platform is strictly for individuals aged 21 and above. We do not permit, encourage, or knowingly collect data from minors.
- The registration process requires age verification and may request identity documentation (MyKad) to confirm age eligibility.
- Should pamanslot discover that personal data has been collected from an individual under the age of 21 without our knowledge, that data will be deleted immediately and the associated account will be closed.
- Parents or guardians who suspect their child has registered or is using the Pamanslot platform are requested to contact us immediately at support@pamanslot.im.
Contact Our Data Protection Team
If you have any questions, concerns or complaints regarding this Privacy Policy or the way Pamanslot handles your personal data, please reach out to us through the following channels:
For data protection complaints that cannot be resolved internally, you have the right to refer the matter to the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority in Malaysia.
Current version: 3.1 | Effective date: 1 January 2026 | Next review date: 1 January 2026